About me
As an Information technology student at UNSW with one and half years of tech and customer service experience, I am eager to apply my technical support and problem-solving skills in a Helpdesk IT Support role. My background equips me to enhance your team’s capabilities in providing efficient and effective IT support services.
Technical skills
• Cloud Computing: AWS
• Operating Systems: Windows, Mac OS, Linux
• Networking: TCP/IP, DNS, DHCP, Wireshark
• Programming/Scripting Languages: Python, Bash, Zsh, PowerShell, JavaScript, TypeScript
• Full stack: HTML5, CSS3, React.js, Vite, webpack, Node.js, Django, AWS CDK
• Database Management: AWS(RDS, DynamoDB), PostgreSQL, MySQL
• CI/CD: GitHub Actions, Git, Docker, Kubernetes, Terraform, CloudFormation
• Troubleshooting: Hardware and software issue resolution, remote desktop support
• IT Support Tools: Active Directory, Jira, ServiceNow, Zendesk
• Others: Agile and Scrum experience
Education
• Professional Year Mar @ Performance Education
Mar 2024 -
Current
• Master of Information Technology @ University of New South Wales
Feb 2022 - Feb 2024
• Bachelor of Information Management @ National Kaohsiung University
of Science and Technology
Sep 2016 – Jun 2020